Refund & cancellation policy

For customers

• Skipping meals: skip any meal before your kitchen’s cutoff time and the meal credit stays in your passbook. Nothing is lost.
• After cutoff: the meal is locked for cooking and the credit is used.
• Failed delivery: if your kitchen could not deliver because of their side, they can return the credit in one tap. You will see it in your passbook.
• Money refunds: because you pay your kitchen directly, refunds of unused credits are decided and paid by your kitchen. TiffinFlow shows both of you the full passbook to make this easy.
• Cancelling: you can stop your subscription at any time from the kitchen or by deleting your account.

For kitchens (TiffinFlow plans)

• Monthly fees are paid in advance and are not refunded for a month that has started.
• Cancel any time; your plan stays active until the end of the paid month.
• If you were charged by mistake, email support@harshitchouhan.com within 7 days and we will refund it within 7 working days.