Terms of service

These terms apply to anyone using TiffinFlow: tiffin kitchens (“kitchens”), their staff and riders, and their customers. By creating an account you agree to them.

1. What TiffinFlow is

TiffinFlow is software that helps kitchens manage meal subscriptions. TiffinFlow does not cook, sell or deliver food. Each kitchen is an independent business responsible for its food, hygiene, food-safety licences (including FSSAI registration), prices, delivery and customer service.

2. Accounts

• You log in with your mobile number and a one-time password. Keep your phone secure; actions from your account are treated as yours.
• Give accurate information. We may suspend accounts used for fraud, abuse or illegal activity.
• A kitchen can add a customer by phone number; that person can take control of the account by logging in.

3. Meals, credits and cutoff

• One meal credit equals one meal. Credits are added when your kitchen confirms your payment.
• Each kitchen sets a cutoff time for every meal. Before cutoff you can skip a meal (the credit stays with you) or add extra meals. After cutoff the meal is locked and the credit is used.
• If a kitchen closes for a holiday, no credit is used.
• Credits may have a validity period set by your kitchen and shown with your plan.
• If a delivery fails because of the kitchen or rider, the kitchen may return the credit. Missed deliveries because the customer was unavailable are not refunded unless the kitchen decides otherwise.

4. Payments

Customers pay kitchens directly by UPI or cash. TiffinFlow does not collect, hold or transfer customer money and is not responsible for payments between customers and kitchens. Entering a false payment reference is fraud and leads to account suspension.

5. Kitchen subscription

Kitchens pay TiffinFlow a monthly fee for paid plans as shown on our pricing page. Fees are billed in advance, are non-refundable for the current month, and can be cancelled at any time for the following month. Unpaid accounts become read-only; data is not deleted for non-payment.

6. Acceptable use

Do not misuse the service: no harassment, spam, fake accounts, attempts to access other people’s data, or attempts to break or overload the system.

7. Availability and liability

We work to keep TiffinFlow available but cannot guarantee uninterrupted service. To the extent permitted by law, TiffinFlow is not liable for food quality, delivery, disputes between kitchens and customers, or indirect losses. Our total liability to a kitchen is limited to the fees it paid in the last three months.

8. Ending your account

You can stop using TiffinFlow and delete your account at any time. Unused credits are a matter between you and your kitchen.

9. Law and disputes

These terms are governed by the laws of India. Courts in Bhopal, Madhya Pradesh have jurisdiction. Contact us first at support@harshitchouhan.com; most issues are solved quickly.

10. Changes

We may update these terms. We will notify you in the app before important changes take effect.